CEO is moving away from our legacy platforms, Autopal and Happy Mango, and on to a new platform hosted on Salesforce. These frequently asked questions are meant to assist you and make this transition as smooth as possible.
This page will be updated with new information as it becomes available.
What Is Happening?
- CEO is moving to this new loan platform to provide an improved experience for our borrowers, community partners, and servicing team. Borrowers will have more control and information about their loan.
Why Is CEO Moving To A New Platform?
- CEO is moving to this new loan platform as we believe it will provide an improved experience for our borrowers, community partners, and servicing team. Borrowers will have more control and information about their loan.
When Is This Transition Happening?
- Effective October 1, 2026, all CEO loans and users will be live in our new system, and access to legacy systems (Autopal and Happy Mango) will be terminated.
What Action Is Needed From Me?
- Current borrowers who are using an automatic repayment plan will need to provide our servicing team with their bank account information before August 31. This is to ensure there is no lapse in your repayment.
- Borrowers can share their bank account information through this secure form: Borrower Bank Account Information Request – Fill out form
- If you do not complete the bank account information request, CEO staff members will contact you for this information.
How Do I Access My Account In The New Platform?
- Current borrowers will receive an e-mail from IRC-CEO with details on how to access your account in the new system.
- Your account in the new platform will be connected to the e-mail address you used for your Autopal and/or Happy Mango account. You will need to create a new password.
What Happens To My Current Loan?
- Your loan is not changing, just moving to a new place for CEO and you to manage it.
- Your previous payments will still count and payment history will be available in the new system.
- Your loan payoff date will not change.
- Your automatic payments will continue as long as you provided CEO with your bank account information using the form above.
Who Can I Contact For Help?
- Borrowers looking for assistance or with questions about this transition should reach out to CEO by calling 1-888-612-1002 or e-mailing our team at support@irc-ceo.org.
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