The local office serves as the primary point of contact for clients. Clients are encouraged to reach out to their financial coach at the local office when assistance is required. The regional office is tasked with a variety of responsibilities, including aiding clients in the completion of loan applications, presenting these applications to the CEO for underwriting, facilitating the execution of loan closing documents, filing liens as necessary, providing support in collections, addressing client inquiries, and maintaining updated records in the IT system.
IRC's CEO utilizes Happy Mango as our loan management software. This software allows us to effectively manage loans and enhance our support for clients. Clients can obtain quicker and more efficient assistance by contacting the appropriate organization. To clarify the various circumstances under which a client may need to reach out to us, the Center for Economic Opportunity (CEO), or Happy Mango Credit, we have developed a table that outlines these scenarios:
| Scenario | Contact CEO | Contact Happy Mango |
|---|---|---|
| Application status inquiry | ❌ | ✔️ (self-service) |
| Change in personal information (address, etc.) | ❌ | ✔️ (self-service) |
| Payment method update | ❌ | ✔️ (self-service) |
| Request for loan payoff amount | ❌ | ✔️ (self-service) |
| Automatic payment bank account setup | ❌ | ✔️ (self-service) |
| Technical support if the Happy Mango self-service option fails | ❌ | ✔️ |
| Loan disbursement status inquiry | ✔️ | ❌ |
| Loan amortization schedule clarification | ✔️ | ❌ |
| Payment verification | ✔️ | ❌ |
| Request for additional funds | ✔️ | ❌ |
| Document submission for loan processing | ✔️ | ❌ |
| Escalation of loan-related complaints | ✔️ | ❌ |
| Payment deferment/ amount modification inquiry | ✔️ | ❌ |
Contact CEO
You may contact the CEO support team through various channels. For expedited assistance, the CEO Digital Agent is available to address general inquiries regarding our loan policy or to connect you with a live agent during business hours.
For additional contact information such as phone number and mailing address, please refer to this article - How to Contact CEO?
Contact Happy Mango
The contact email for Happy Mango is help_user@happymangocredit.com. Additionally, you may submit a request ticket through their help center at the following link: https://happymangouser.zendesk.com/hc/en-us/requests/new.
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