For all general inquiries, clients should contact their financial coach at the local office when they need support. The regional office is responsible for various activities, including assisting clients in completing loan applications, presenting applications to the CEO for underwriting, facilitating the execution of loan closing documents, filing liens when necessary, providing support in collections and addressing client questions, and maintaining updated notes in the IT system. The local office is always the client's primary contact point.
To provide a clear understanding of the different situations in which a client may need to reach out to us, the Center for Economic Opportunity (CEO), or Happy Mango Credit, we have prepared a table outlining these scenarios:
| Scenario | Contact CEO | Contact Happy Mango |
|---|---|---|
| Application status inquiry | ❌ | ✔️ (self-service) |
| Change in personal information (address, etc.) | ❌ | ✔️ (self-service) |
| Payment method update | ❌ | ✔️ (self-service) |
| Request for loan payoff amount | ❌ | ✔️ (self-service) |
| Automatic payment bank account setup | ❌ | ✔️ (self-service) |
| Technical support if the Happy Mango self-service option fails | ❌ | ✔️ |
| Loan disbursement status inquiry | ✔️ | ❌ |
| Loan amortization schedule clarification | ✔️ | ❌ |
| Payment verification | ✔️ | ❌ |
| Request for additional funds | ✔️ | ❌ |
| Document submission for loan processing | ✔️ | ❌ |
| Escalation of loan-related complaints | ✔️ | ❌ |
| Payment deferment/ amount modification inquiry | ✔️ | ❌ |
IRC's CEO uses Happy Mango as our loan management software. This software enables us to manage loans and better assist our clients efficiently. Clients can receive faster and more effective support by contacting the correct organization. Happy Mango plays a crucial role in streamlining our loan management process and ensuring that our client's needs are met promptly.
Happy Mango contact email is help_user@happymangocredit.com. You can also submit a request ticket on their help center. https://happymangouser.zendesk.com/hc/en-us/requests/new
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