For Borrowers and Referral Coaches Support:
You can contact us using any method that works best for you, such as via phone call, text message, WhatsApp message, Facebook Messenger, or email.
Phone Number: 1888-612-1002
Email: support@irc-ceo.org
WhatsApp (Scan the QR code to start a chat)
Facebook Messenger (Click the icon to start a chat)
For prompt assistance, you can visit our help center to submit a request form (https://support.irc-ceo.org/hc/en-us/requests/new) or interact with the CEO Digital Agent. The CEO Digital Agent can guide you through different troubleshooting steps and resolve common issues without direct support (example 1). Our virtual assistant can also escalate your request to a live agent for additional assistance during our regular operating hours.
Example 1. Screenshot of the digital agent on Help Center.
For Happy Mango Platform Support:
If you need help with the Happy Mango platform, please visit their help center or email them directly at help_user@happymangocredit.com.
For Auto Financing, Insurance, Liens, and Title Support:
We have a dedicated phone line for the auto financing department: 619-612-5665. Please leave a voicemail with the client's name and the loan application number. To ensure faster service, we also have a dedicated email address for auto financing: finance@irc-ceo.org or fax 619-304-3508.
Our team is dedicated to quickly addressing your questions and aims to respond within one business day. However, as a non-profit organization, there may be instances where we need extra resources and help in answering your questions. We'd like your understanding and patience as we strive to get back to you within three business days. We highly value your time and will offer timely and satisfactory assistance.
CEO Mailing Address:
If you need to send us any official documents, please use the following P.O. Box address. We recommend adding tracking services to your correspondence and providing us with the tracking number.
IRC CEO
P.O. Box 152188
San Diego, CA 92195
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